Gorkha GNW Tweed (GGT) respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, or purchase our products.

  1. Information We Collect

We may collect personal information that you provide when making an enquiry, placing an order, or contacting us. This information may include:

  • Name and contact details.
  • Telephone number and email address.
  • Billing and delivery address.
  • Products ordered and order details.
  • Customization requirements and customer enquiries.
  • Payment information necessary to verify and process transactions.

We may also collect limited technical information, such as browser type, device information, and website usage data, depending on the technical features enabled on our website.

  1. How We Use Your Information

We use personal information for the following purposes:

  • To process and manage customer orders.
  • To respond to enquiries and provide product information.
  • To confirm product availability, pricing, and customization requirements.
  • To arrange production, shipping, and delivery.
  • To verify payments and maintain transaction records.
  • To provide customer support and handle exchange requests.
  • To improve our website and services.
  • To comply with applicable legal requirements.
  1. Payment Information

We may accept payments through bank transfers, Visa, Mastercard, eSewa, and other payment methods made available for the relevant order.

Payment information is used to verify transactions and process orders. Where third-party payment providers are involved, their own terms and privacy policies may apply.

Customers should not share passwords, payment PINs, or confidential authentication details through ordinary email or website contact forms.

  1. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality and improve the browsing experience.

Depending on the tools enabled on our website, these technologies may help us understand website usage, remember preferences, or improve performance.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. Where required by applicable law, consent will be obtained before using non-essential cookies.

  1. Sharing of Information

We do not sell personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment service providers.
  • Delivery and courier companies.
  • Website hosting and technical support providers.
  • Professional advisers where necessary.

We may also disclose information when required by applicable law or a lawful request from the relevant authorities.

We aim to share only the information reasonably necessary for the relevant purpose.

  1. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain personal information for as long as reasonably necessary to process orders, respond to enquiries, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or dispose of it securely, subject to any applicable recordkeeping requirements.

  1. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

Gorkha GNW Tweed is not responsible for the privacy practices or content of external websites. We encourage visitors to review the relevant privacy policies before sharing personal information with third parties.

  1. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate information.

You may also request deletion of personal information where appropriate or contact us with questions about how your information is handled.

We may need to verify your identity before processing certain requests. Some information may need to be retained to comply with legal obligations or resolve outstanding transactions.

  1. Children’s Privacy

Our website is intended for a general audience and is not specifically directed at children.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements.

Any updated version will be published on this page.

  1. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Business: Gorkha GNW Tweed

Address: Chandragiri Municipality–12, Balambu, Kathmandu, Nepal

Outlet: 1st Floor, Kendra Bhawan, inside Trisara Garden, Lazimpat, Kathmandu, Nepal

Phone: +977-1-4315507 / +977-9851027903

Website: https://gorkhatweed.com/

We value our customers’ trust and are committed to handling their personal information responsibly.

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